Terms and Conditions

Thank you for taking the time to read the following conditions of ticket sale. During process of purchasing tickets you will presented with these terms and conditions, by clicking on the "I accept" button at this stage you will have accepted the following conditions of sale.

Data Use and Protection

The Winemakers of Rutherglen collects personal information for the purposes of cancellation notification, accounting and marketing of future events. The collected information will be dealt with by The Winemakers of Rutherglen in accordance with the Privacy Act 1988 and other laws. You are not obliged to provide information, but a failure to do so may mean you cannot purchase tickets.

Ticket Sales

Tickets sales will close 24 hours before each event to allow all tickets to be finalised.or earlier in the case of fully booked.

To allow participation and entry to the event tickets must be presented for redemption. Your receipt, emailed to you on completion of the purchase process is your ticket for redemption and must be printed and brought with you.
Tickets can be redeemed at the following redemption points:

The day prior to the event ticket redemption can occur at:
Rutherglen Wine Experience Building, 57 Main St, Rutherglen VIC 3685

On the day of the event ticket redemption can occur at:
Rutherglen Wine Experience Building, 57 Main St, Rutherglen VIC, 3685, Festival Marquee

On the official shuttle bus pick up point (official shuttle busses are those included in the official program of the event). You will need your receipt to board the shuttle bus.

Lost Tickets

Once a ticket sale is processed the purchase is final. While obviously we sympathize with you if you lose your receipt, we are unable to reissue. Even if we have a record of your purchase, we cannot be certain that other less scrupulous members of the public will not use the ticket. Please treat your ticket like cash, as they are irreplaceable.

Ticket Refunds

Major Events

All transactions for major events are final. There will be no refunds on completed bookings unless the event is cancelled. The Winemakers of Rutherglen run two major events each year Winery Walkabout and Tastes of Rutherglen. All ticketing transactions for these major events are final.

Other Events

All other Winemakers of Rutherglen event not including Winery Walkabout and Tastes of Rutherglen can be refunded up to 7 days before the event. If a refund is required a 20% charge of the full ticket price will be charged. Within 7 days of the event tickets are not refundable.